Frequently Asked Questions

Frequently Asked Questions

My user ID or user name and password do not seem to work
Your user name is the email address you used to register for CornellClubLA.com. If you can't remember your password, click on the ''Forgot your password'' link on the log-in page and we'll send it to the email address you used to register.

AOL and Earthlink users, please note that you may not receive email from us due to spam settings by your internet providers. Please check your "spam" or "bulk" mail folder to find the email giving your new password.

Why am I not receiving the CCLA newsletter any longer?
Due to strict spam laws, we are now allowed to send emails only to those who have opted in to receive our newsletter. You may double- check your opt-in status by visiting the My Account page. Once you have logged in you may change any of your information.

How do I register for membership?
1. Click the Membership link at the top of any page on the site and choose the membership level you'd like to purchase. Click the "Become a member" button.
2. Enter your email address and choose a nickname
3. Fill out your billing information
4. Click "Confirm"
5. Double check the information and click "Submit."
That's it! You're now a member. You will then immediately receive a welcome email message and a temporary password. Please use the temporary password to log in for the first time. When you log in for the first time, change your password to something memorable.


Why does the site send me a temporary password to my email account when I first register?
We send you a temporary password as a safety precaution. This prevents someone getting ahold of your email address and registering for this site without your permission. We want to ensure that you are in complete control.

We recommend that you change your password the first time you visit our site.

How do I register for an event?
Click on the event listing and follow the several simple steps to register online. Some of our events are free, so you'll only submit your name. Some events require payment, and so we'll need your credit card and billing information. Our site uses the highest level of SSL encryption, and we don't keep your credit card information on file. So you don't have to worry about fraud.

How can I update my profile?
If you are a registered user of CCLA's website, you can access your account information by clicking on the My Account link at the top of the page.

How can I change my user ID, password, and e-mail address?
Click on the My Account link at the top of the page and change any information you'd like.

How do I change my RSVP guest list for an event?
1. Click on the My Account link at the top of the page.
2. Choose the "Edit my RSVP list" and click the "go" button.
3. Change any information you'd like.

How can I renew my membership?
A month before your membership expires, you'll receive an email from CCLA reminding you to renew your membership. The email will contain a link so that you can quickly renew your membership. Also, during that time, when you visit the site, there will be a special message at the top of the homepage reminding you to renew. Click on the message and follow the simple steps to renew!

I haven't found the help I need...what should I do?
Please send an email to our Administrative Secretary at nlm5@cornell.edu 
Please allow 48 hours for a response.